Terms of Service

1. Acceptance of Terms

By accessing or using Customer-Star's services, you agree to comply with and be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our services.

2. Description of Services

Customer-Star provides customer support services for multiple online stores, including:

• Processing and tracking support requests
• Assisting with order inquiries and issues
• Facilitating returns, refunds, and exchanges
• Providing product and shipping information
• Resolving customer complaints

3. Eligibility

To use our services, you must:

• Be at least 16 years of age
• Provide accurate and complete information
• Have a valid order from one of our partner stores

4. User Obligations

When using our services, you agree to:

• Provide truthful and accurate information in all communications
• Not submit fraudulent claims or requests
• Treat our support team with respect and courtesy
• Not attempt to abuse our policies or exploit loopholes
• Respond promptly to requests for additional information

5. SMS/Text Messaging Terms

By opting in to receive SMS messages from Customer-Star, you agree to the following terms and conditions.

What We Send

• Order status updates and shipping notifications
• Customer support responses
• Important service announcements

By providing your mobile phone number, you expressly consent to receive recurring automated SMS/MMS messages. Your consent is not a condition of any purchase.

Message frequency varies based on your order activity (typically 1-5 messages per support ticket). Message and data rates may apply.

Opt-Out & Help

• To opt-out: Reply STOP, UNSUBSCRIBE, END, QUIT, or CANCEL
• For help: Reply HELP or email [email protected]

Your mobile phone number and SMS opt-in data will NOT be shared with third parties for marketing purposes. See our Privacy Policy for details.

6. Returns & Refunds Policy

90-Day Quality Guarantee

We offer a 90-day quality guarantee from the date of delivery:

• Damaged/faulty items: Eligible for refund, replacement, or exchange
• Company-covered shipping: We cover return shipping for confirmed faulty items
• Non-quality issues: Exchanges only; customer pays return shipping

Return Conditions

• Items must be in brand new condition as received
• Returns must be initiated within 90 days of delivery
• Customer must initiate return request through our support portal

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

• Panties, socks, and inner-wear
• Bra-pads and shapewear
• Personal hygiene products

Exception: If these items are damaged, defective, or wrong item was sent, refund/replacement will be provided.

7. Shipping & Delivery

• Processing time: 2-3 business days
• Delivery time: 7-15 business days (standard shipping)
• Tracking: Provided via email; allow 72 hours for tracking to activate
• Business days: Weekdays only, excluding public holidays

Customs delays for international orders are not our responsibility. Additional time may be required during holidays and sale periods.

8. Limitation of Liability

To the maximum extent permitted by law:

• Customer-Star is not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the value of the order in question
• We are not responsible for delays caused by shipping carriers, customs, or force majeure events
• Wireless carriers are not liable for delayed or undelivered SMS messages

9. Intellectual Property

All content, trademarks, and intellectual property on our website and services are owned by Customer-Star or our licensors. You may not use, reproduce, or distribute our content without prior written permission.

10. Termination

We reserve the right to suspend or terminate your access to our services at any time, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

11. Changes to Terms

We may modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with applicable laws. Any disputes shall be resolved through good-faith negotiation or, if necessary, through appropriate legal channels.

13. Contact Us

For questions about these Terms of Service, please contact us:

• Email: [email protected]
• Support Portal: Submit a Request