Privacy Policy

1. Information We Collect

Personal Information

When you submit a support request or contact us, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Order number and purchase details
• Shipping and billing address
• Any information you provide in support communications

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Process and respond to your support requests
• Communicate with you about your orders and inquiries
• Improve our customer support services
• Send service-related notifications
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Partner stores: To resolve order-related issues
• Service providers: Third parties who assist in our operations (hosting, email services)
• Legal requirements: When required by law or to protect our rights

We do NOT sell your personal information to third parties for marketing purposes.

4. SMS/Text Messaging Privacy

This section describes how we handle your mobile phone information for SMS/text messaging services.

Mobile Information Collection

When you opt-in to receive SMS/text messages from Customer-Star, we collect:

• Your mobile phone number
• Your consent to receive text messages
• Your messaging preferences and opt-in/opt-out status

How We Use Your Mobile Information

We use your mobile phone number solely to:

• Send order status updates and shipping notifications
• Provide customer support responses
• Send account verification codes (if applicable)
• Deliver important service announcements

Mobile Information Sharing Policy

We do NOT share, sell, rent, or disclose your mobile phone number or SMS opt-in data to any third parties or affiliates for marketing or promotional purposes.

The only exception is sharing with service providers (such as SMS delivery platforms) who are contractually obligated to use this information solely to deliver messages on our behalf and are prohibited from using it for any other purpose.

Your SMS Privacy Rights

You have the right to:

• Opt-out of SMS messages at any time by replying STOP
• Request information about your SMS data by replying HELP
• Request deletion of your mobile number from our SMS list

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and language settings
• Understand how you use our website
• Improve website performance
• Provide security features

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with access controls
• Regular security assessments
• Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Support ticket data: 3 years after ticket closure
• Order-related information: As required by tax and legal obligations
• Website analytics: 26 months
• SMS opt-in records: Until you opt-out, plus 5 years for compliance

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Support Portal: Submit a Request